Second post on Two Cents! A couple of nights ago I decided to go to Two Cents to try their non-brunch food for dinner. Their brunch food, coffee, and cakes are considerably good, but my dinner experience that night was quite disappointing. It was almost a full house but a good cafe/restaurant would be able to maintain their quality of food and service. I think Two Cents didn’t manage to do that.
I love food in general but if I had to choose, I’d say my all-time favorite food is sushi. Although there are many Japanese restaurants in Bandung, I think many would agree that Sushi Groove is one of the best places to go to for consistent quality and delicious sushi (and of course many other dishes on the menu). I won’t say it is very authentic however, because I’m sure most of the dishes served have been slightly modified to suit Indonesians’ palate. You will notice a wide range of sushi choices with many of them that are spicy (yes, we love to make almost everything we consume spicy) or include fried ingredients to give the sushi an extra crunch. Despite the low score on authenticity, the place is a must-try – I’m a regular! In addition to that, Sushi Groove is strategically located in Bandung’s most-visited shopping mall – Paris Van Java, widely known as just PVJ. That’s shopping and good food put in one place! Continue reading
Two Cents, a new cafe that was established recently in early 2014, is quickly becoming a hot spot for many people, especially youngsters in Bandung. The interior and concept of the cafe remind me so much of cafes back in Melbourne, but it is quite unique as compared to other cafes here in Bandung. Many cafes are straying away from the trend of having “cute” and heavily decorated concept and interior designs. Nowadays, it’s about simplicity and being a bit different from others. The menu is excellent, so is the location. Don’t miss it!
(*Link to Two Cents’ non-brunch food.)
I never thought I would have to post this…ever. Today, I wrote a letter to Porto Restaurant. It went like this:
Subject: Very Disappointed Loyal Customer
Dear Porto, Chef Eric, and To Whom Ever Else It May Concern,
I’d like to first thank you for your kind attention and for spending some time reading this e-mail. I’ll make this as short and as concise as I can.
I’ve never been to Porto for breakfast so this morning, I went with a friend. Upon entering, even though it was unexpectedly crowded with many young children and their parents, I was still happy to be there because of what I imagined would be excellent food that’s waiting for me. Unlike my friend, I didn’t want anything too filling. I remembered about 2 months ago, my sister ordered Potato Cheddar Soup and we were both extremely impressed with it. I was never a soup enthusiast but your Potato Cheddar Soup then converted me. So today, I decided to order that same soup.
However, I cannot tell you how immensely disappointed I was when the soup came. First thought that came to mind was: this must be a mistake (my friend immediately laughed looking at the soup I was served with). I did not expect to be served with what seemed to be 3-4 spoonfuls of soup and paying Rp 29000 for it. I annoyed your waiter/manager and waitress that day. I asked one of your waitresses if there was a mistake in the portion. She replied “the portion has always been like that”. Has she only started working for Porto since 2 months ago? (Be careful of customers that know more than you think they do. Lying does not do any good). I was very unsatisfied with the response she made. So I asked a waiter (maybe he was a manager because he looked the part) and he at first gave me the same reply as the waitress: the portion has always been like that. And immediately I told him “No it has never been like that, because I’ve ordered it before and it was definitely not like that.” He said he would help me check with the chef and see what he could do. I was more happy with that so I waited patiently. After a while, he came back to me and said “the portion was changed a month ago” to which I immediately replied “but the price stays the same…?” I became a fussy customer and explained that I have never been served with such a measly portion of soup anywhere I’ve been to. My sister was served a decent and regular amount of soup, and that was probably about more than double the portion I was served today (I remember we commented on how huge the potato was). No matter how good the soup could have been, I could not make myself pay Rp 29000 for that amount. It was way too gourmet-sized for me. So I requested for another soup and have the pathetic looking Potato Cheddar Soup in front of me be taken away. Attached is a picture I took today. Look at the potato and compare it to the size of the spoon. Are you really serving that?
I just could not stop wondering to myself “how could they reduce the amount so drastically and the price stays the same?”. If Porto still exists in 10 years and the inflation rate has somehow rocketed 100%, maybe I wouldn’t make so much noise then. But it has only been 2 months since that particular life-changing Potato Cheddar Soup and I simply could not keep quiet when Porto served me that miserable soup. So I apologise for that.
I commend your service and the waiter/manager that helped me this morning, for being patient and understanding. Thank you for the free soup, but I hope that something is done about it. I don’t see a point in continuously disappointing customers and compensating them with a free soup all the time. I’d rather be back to Porto without having to worry about the portion of food you are serving. I believe Chef Eric and the rest of the team share the same passion for food as I do. I may not be a chef nor do I have a restaurant, but when I cook for my family and they give the thumbs up, my happiness is double the happiness they feel while eating the food I have cooked for them.
I said in my blog “we feel that every dish has been made with extra care and so much thought has been put into producing it.” Obviously this time, that did not happen at all. So, I hope you take some action and take that back. Otherwise, you have yourself one less loyal customer.
Ridiculous Potato Cheddar Soup
I deliberately placed the soup spoon beside it for comparison in size. I didn’t even drink a single drop out of it (I used the spoon to take a spoonful and see how much would be left if I drank that amount of soup. Conclusion: maybe about 3 more spoonfuls and poof! No more). It was too ridiculous to be ignored. However, I really do hope that I would get to post a positive update soon.
We love, love, love this place. Just can’t get enough of it. One of the many reasons why we’re so fond of Porto is that they have a special menu that they change every once in several months so that you can try something new every once in a while. They have a main menu (with lots of choices) that they don’t change, and they’ve got a separate special menu that is based on different countries. As of now, that menu is based on Greek cuisine (they’ve had Italian and Czech once as well). Moreover, we feel that every dish has been made with extra care and so much thought has been put into producing it. Bottom line: this restaurant is a MUST go. Continue reading
Indonesia is made up of countless islands with many range of different types of cultures and of course, food. Sundanese food is one that is quite common here in Bandung. Raja Rasa is one of many people’s favourite places to go to for good Sundanese food. Continue reading
We love dim sum. Our whole family does. From time to time we’ll eat at another one of our favorite Chinese restaurants in Bandung – The Duck King. It’s located inside the Paris Van Java Mall, arguably the most popular mall around. Convenient huh? Anyway, for this food trip, we only had dishes that are listed on the paper menu (placemat) for dim sum. We’ll probably give a different review for the other non-dim sum dishes another day. Continue reading